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Service

Managed IT, run by people who know your systems

The whole IT function, run by one provider with a response time you can hold us to.

Helpdesk, security, document management, backup, Microsoft 365 and hardware, run as one function for law firms, financial services and healthcare. The service level is in writing and carries a credit when we miss it. Support is answered by a person who knows your organization, around the clock, and none of it is offshore. Managed AI is a second service under the same agreement, and you can take either on its own.

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What this covers

Helpdesk and support

Answered by a person who knows your organization, with response times written into the agreement rather than promised.

Cybersecurity

Endpoint detection and response, email security, phishing training and MFA, with the evidence to answer a client or insurer questionnaire.

Document and practice management

Migration, administration and daily support for NetDocuments, iManage, Worldox, Clio, Tabs3, Actionstep, Filevine and the systems your work actually runs on.

Backup and recovery

Restores tested on a schedule, not on the day you need them, with recovery objectives agreed up front.

Microsoft 365

Tenant configuration, licensing, retention and the settings a regulator or auditor will ask about.

Hardware and lifecycle

Specified, procured, deployed and refreshed, so nobody is working on a machine that should have been retired.

How the engagement runs

  1. 01

    Conversation

    Thirty minutes on what you have, what is broken and what the last provider never got to.

  2. 02

    Assessment

    We document the environment, the systems of record and the obligations that shape the setup, and tell you what we would change first.

  3. 03

    Onboarding

    A dated plan from signature to fully onboarded, covering monitoring, security baseline, backup verification and helpdesk cut-over.

  4. 04

    Run

    Ongoing operation against the written service level, with a named contact and a quarterly review of what changed.

Related work

Managed AI

The models your organization wants to use, deployed where confidential material stays yours, and run the same way as the rest of your IT.

Local & On-Prem LLM Deployment

The most powerful AI models, running entirely on your hardware.

AI Strategy & Roadmap

A clear path from where you are to where AI can take you.

Start with a conversation, not a proposal

Thirty minutes. We will tell you what we would change first, and whether you need us at all.

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The firm behind the firm