Managed IT and managed AI for regulated industries
Law firms, financial services and healthcare. Helpdesk, security, document management and backup, run properly. Plus the models your organization wants to use, deployed where confidential material stays yours. One provider accountable for both.
Remote-first, nationally. Built for work that cannot leave the building.
Sample entries showing the kind of thing we are measured on. Not a live feed.
Two services, one provider
Take either on its own. Most firms start with the IT and add the AI when they are ready, and a few arrive the other way round.
Managed IT
The whole IT function, run by one provider with a response time you can hold us to.
- Helpdesk answered by a person
- Security, backup and continuity
- Document and practice management systems
- Hardware, licensing and lifecycle
Managed AI
The models your organization wants to use, deployed where confidential material stays yours, and run the same way.
- Private models inside your perimeter
- Document, contract and record review
- Firm knowledge your people can search
- Policy, training and ongoing evaluation
Three industries, one problem
Each of them holds material it is not allowed to leak, and each has a regulator with a view about where that material goes. The systems differ. The argument does not.
Law firms
Rule 1.6 and Opinion 512Client confidences, privilege, and a bar that now treats an AI tool as a competence question.
- NetDocuments, iManage, Worldox
- Clio, Tabs3, Actionstep, Filevine
- Client OCG and insurer audits
Financial services
GLBA, SEC and FINRACustomer financial information, supervised communications, and books and records that have to survive an exam.
- Custodian and portfolio platforms
- CRM and supervised archiving
- SEC and FINRA exam evidence
Healthcare
HIPAA Security RuleProtected health information, a BAA for every vendor that touches it, and a risk analysis that has to be current.
- EHR and practice management
- Imaging and clinical systems
- Risk analysis and BAA register
Three things a generalist provider cannot say
Most MSPs are competent and general. In regulated work the general parts are the easy parts.
The SLA, in writing, with a credit
A response time you can hold us to, and money back when we miss it. Most agreements in this category promise effort and measure nothing.
Nobody here needs your systems explained
Document management, practice and case systems, EHRs, custodian and CRM platforms. You will not spend the first quarter teaching your provider how your work actually moves.
The same team runs the helpdesk and the model
Most firms end up with an MSP who cannot answer an AI question and an AI vendor who has never fixed a laptop. One provider, one agreement, one number to call when either breaks.
What the managed IT covers
Helpdesk and support
Answered by a person who knows your organization.
Cybersecurity
EDR, email security, phishing training, MFA.
Document management
Migration, administration and daily support.
Practice management
Billing, intake and matter workflow.
Backup and recovery
Restores tested on a schedule, not on the day.
Compliance evidence
Answers for client OCGs and insurer questionnaires.
Microsoft 365
Tenant configuration, licensing, retention.
Hardware and lifecycle
Specified, procured, deployed, refreshed.
What the managed AI covers
Not a project that ends at handover. The model is another system we run and stay accountable for, answered by the same people, under the same agreement.
Private model deployment
Open weight models on hardware you own or your own tenancy.
Document and contract review
First pass against your playbook, not a market template.
Firm knowledge retrieval
Search closed matters, with access control enforced properly.
Drafting from precedent
First drafts traceable to the document each clause came from.
Citation validation
Generated citations resolved against a real source, or removed.
AI use policy
Written to your obligations, not downloaded from a template.
Training and adoption
So the tools get used by people who are not early adopters.
Evaluation and monitoring
Measured on your work, and re-measured when models change.
Common questions
What does Senteras do?
Two services for regulated organizations. Managed IT: helpdesk, security, document management, backup, Microsoft 365 and hardware, run as one function with a response time in writing. Managed AI: the models your organization wants to use, deployed where confidential material stays yours, and run by the same team under the same agreement.
Do we have to take both?
No. Take either on its own. Most firms start with the IT and add the AI when they are ready, and a few arrive the other way round.
Which industries do you work with?
Law firms, financial services and healthcare first, because each holds material it is not allowed to leak and each has a regulator with a view about where that material goes. Other regulated organizations are a conversation.
Is support offshore?
No. Support is answered by a person who knows your organization, and it is covered around the clock.
Where are you based?
Houston, Texas. We work remote-first with clients across the United States, and on-premise deployments involve time on site.
How do we start?
A thirty-minute conversation. We will tell you what we would change first and whether you need us at all. If the question is specifically about AI, book the free AI assessment instead.
Start with a conversation, not a proposal
Thirty minutes. We will tell you what we would change first, and whether you need us at all.
Book a callThe firm behind the firm